Who we are
At Pathfinder Counseling Group LLC, we respect your privacy and are committed to maintaining the confidentiality and security of the personal information you share with us through our website. This policy outlines how our website may collect, use, and manage data provided by visitors. This Privacy Policy explains how we collect, use, protect, and share your personal and health information when you visit our website or use our behavioral health services.
Information We Collect
We may collect both personally identifiable information (PII) and protected health information (PHI) through our website and services, including:
- Full name, email, phone number, and date of birth
- Health history, treatment details, and session notes
- Insurance and billing details
- Technical information such as IP address and browser type
How We Use Your Information
We use your information to:
- Deliver and manage behavioral health services
- Schedule appointments and communicate with you
- Process insurance and billing
- Respond to inquiries or support requests
- Meet legal and regulatory requirements (e.g., HIPAA)
How We Protect Your Information
We take privacy and data protection seriously. Our safeguards include:
- Secure electronic health records (EHR) systems
- Encrypted data transmission (SSL/TLS)
- Staff training in HIPAA compliance and confidentiality
- Regular system monitoring and access controls
Sharing Your Information
We do not sell or rent your personal data. We may share information only:
- With your written consent
- With other licensed providers involved in your care
- With insurance companies for billing and claims
- When legally required (e.g., court orders, harm prevention)
- In case of emergencies where your safety or others may be at risk
Your Rights Under HIPAA
As a client, you have rights regarding your health information, including:
- Accessing your records
- Requesting corrections
- Requesting restrictions on certain uses
- Receiving communications at preferred locations
- Filing a complaint if you believe your privacy rights have been violated
To exercise any of these rights, contact us directly using the information below.
Cookies & Website Analytics
Our website may use cookies and third-party tools like Google Analytics to:
- Analyze website traffic and performance
- Improve user experience
You may disable cookies in your browser settings if you prefer to have these off.
Third-Party Links
Our website may occasionally include links to external websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies separately.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated effective date. Please check back periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, you may contact us at:
Pathfinder Counseling Group LLC
101 Hatcher Lane Suite D
Clarksville, TN 37043
📞 931-444-5630